Refund policy

Way Out West Mercantile Return Policy

Last updated: November 18, 2025

1. Overview

We want you to be happy with what you buy from Way Out West Mercantile. Because we offer a mix of products sold directly through this store and items purchased via Amazon, returns work a little differently depending on what you bought.
  • Store items (drop shipped through this site): Covered by our return policy below.
  • Amazon items (“Amazon Picks”): Covered by Amazon’s return policy, not ours.
Please read the details below before starting a return.

2. Returns for Store Items (Not Amazon)

Eligibility Window
We accept returns for most store items within 30 days of delivery.
To be eligible for a return:
  • The item must be unused, unwashed, and in the same condition that you received it.
  • It should be in the original packaging (if applicable).
  • You’ll need proof of purchase (order number or confirmation email).
Non-Returnable Items
Unless damaged or defective on arrival, the following items are generally not returnable:
  • Digital products or downloads
  • Gift cards
  • Final sale or clearance items (clearly marked as such on the product page)
  • Personalized or custom items
If you’re unsure whether your item is eligible, contact us before starting a return.

3. How to Start a Return (Store Items Only)

  1. Contact Us
    Go to our Contact page and include:
    • Your name
    • Order number
    • Item(s) you’d like to return
    • Reason for the return (just a sentence or two is fine)
  2. Wait for Instructions
    We’ll reply with return instructions, including the return address and any shipping details.
  3. Ship Your Item
    • Unless the return is due to our error or a defective item, you’ll be responsible for return shipping costs.
    • We recommend using a trackable shipping service and keeping your receipt until the return is processed.

4. Refunds (Store Items Only)

Once we receive and inspect your return, we’ll let you know if it’s approved.
  • Approved returns:
    • A refund will be issued to your original method of payment.
    • Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
  • Partial refunds may be granted if:
    • The item is not in its original condition, is damaged, or missing parts for reasons not due to our error.

5. Exchanges (Store Items Only)

If you need to exchange an item for a different size, color, or a replacement:
  1. Contact us with your order details and what you’d like instead.
  2. In many cases, we’ll ask you to return the original item and place a new order once your refund is processed.
We’ll let you know the best option based on the specific product and situation.

6. Damaged or Incorrect Items

If your item arrives damaged, defective, or not what you ordered:
  • Contact us as soon as possible with:
    • Your order number
    • A brief description of the issue
    • Clear photos of the item and packaging, if possible
We’ll make it right—either with a replacement, store credit, or a refund, depending on the situation and product availability.

7. Returns for Amazon Items (“Amazon Picks”)

Items purchased through Amazon links on our site are not sold or fulfilled by Way Out West Mercantile.
  • These orders are placed directly with Amazon.
  • Returns, exchanges, and refunds for those items must be handled through your Amazon account and follow Amazon’s return policy.
If you’re unsure whether your item was purchased through our store or via Amazon, check:
  • The button you clicked:
    • “Add to Cart” → purchased through this store
    • “Buy on Amazon” → purchased through Amazon
  • Your order confirmation email:
    • From Way Out West Mercantile → our policy
    • From Amazon → Amazon’s policy

8. Questions

If you have any questions about whether your item is eligible for return, or whether it’s covered by our policy or Amazon’s, reach out through our Contact page and we’ll help you sort it out.