FAQ

What is Way Out West Mercantile?

Way Out West Mercantile is the shop side of Way Out West, a curated collection of gear, gifts, books, and home essentials that reflect the spirit of the American West. Everything here is handpicked for folks who love the western lifestyle, whether they live on a ranch or in the middle of town.

Do you ship all products directly?

Some, but not all. We offer a mix of original designs and curated products that are:
  • Drop shipped from trusted partners, and
  • Sold through Amazon using our affiliate links.
Drop-shipped items are purchased and shipped through this store. Amazon items are purchased on Amazon after you click through from our site.

What’s the deal with Amazon links and “Amazon Picks”?

You’ll see some products labeled as Amazon items or “Amazon Picks.” When you click those, you’ll be taken to Amazon to complete your purchase. As an Amazon Associate, we earn from qualifying purchases—at no extra cost to you. It’s one way we keep the stories, guides, and podcast episodes coming.

Can I use store discount codes on Amazon products?

No. Discount codes and promotions only apply to items purchased directly through this store (our drop-shipped products). Amazon items are not eligible for store discounts, but we only recommend products we believe fit the Way Out West lifestyle.

How do I know if a product is shipped by you or from Amazon?

On each product page, we’ll clearly note how it’s fulfilled. In general:
  • Products with an “Add to Cart” button are sold through this store.
  • Products with a “Buy on Amazon” or similar button are fulfilled by Amazon.
We may also use small labels or notes on the page so you know what to expect.

Where do you ship?

For products sold directly through this store, we currently ship to the United States. Amazon items follow Amazon’s own shipping options and policies, which may vary by product and location.

How long will my order take to arrive?

For items purchased through this store, our products are made especially for you as soon as you place an order. Shipping times vary by product and destination, but most orders arrive within 7-9 business days. You’ll receive tracking information once your order ships.

For Amazon items, delivery times are set by Amazon and shown at checkout on their site.

What is your return policy?

For items purchased directly from this store, please see our full Return Policy page for details on returns, exchanges, and timelines.

For Amazon items, returns are handled through Amazon and follow their return policy, not ours.

Can I change or cancel my order after placing it?

For store-fulfilled items, reach out as soon as possible using the contact form and we’ll do our best to help before your order ships. Once an order is processed or shipped, changes may not be possible.

For Amazon orders, changes and cancellations must be handled through your Amazon account.

Do you personally use or recommend these products?

If it’s in the shop, it’s either something we use, have tested, or believe fits the Way Out West lifestyle. We don’t aim to carry “everything”—just the gear, books, and goods that feel true to the West we talk about in our stories and podcast.

How can I contact you if I have a question about my order?

Head over to our Contact page and send us a note with your order details. We’ll get back to you as soon as we can.